Jetz Autopartes
Automotive admin platform

Project overview

This project involved designing an internal admin platform used by sales and support teams to manage customer interactions, spare parts quotations, inventory search and in-store sales.

The main challenge was to centralize multiple operational processes into a single system while keeping it fast, clear and easy to use in high-pressure environments.

The problem
Before the platform, the company relied on disconnected tools and manual processes to handle customer service, quotations and sales, resulting in inefficiencies and errors.

Pain poins
- Fragmented information across tools
- Slow response time for spare parts quotations
- Complex workflows for daily operations
- Difficult onboarding for new staff

Objetives &
platform scope

The platform was designed to centralize key operational processes into a single, scalable system optimized for daily use.

Project goals
- Centralize customer support, quotations and sales
- Reduce spare parts quotation time
- Improve efficiency for internal teams
- Support future growth and scalability

Core modules

Customer support chat

Spare parts search

Quotation system

Point of sale (POS)

Admin & management tools

The design process

The design process focused on understanding real user needs, aligning stakeholders, and translating insights into practical solutions. Each phase built upon the previous one to ensure clarity, efficiency, and scalability throughout the product.

From insights to system structure

User flows & system structure

Based on these insights, core user flows and the system structure were defined following key design principles: speed over customization, reduced cognitive load, one task at a time, and clear system feedback—supporting clarity and operational efficiency.

These flows guided the wireframe structure and key screen decisions

Sales flow
Enable fast product sales.


- Search products
- Create quotations
- Convert to orders
- Complete sales via POS


Key outcome
Faster quoting and sales completion.

Support flow
Turn inquiries into actions.


Manage customer chat
Create requests and quotes
Track orders when needed


Key outcome
Improved response time and sales conversion.

Admin flow
Maintain system control.

- Manage inventory and products
- Administer clients and users
- Handle settings and finances


Key outcome
Scalable and well-governed operations.

Wireframes

Low-fidelity wireframes were created to validate structure, hierarchy, and key user flows, helping reduce friction and cognitive load before moving into visual design.

Point of sale
Simple and focused checkout experience.

Product search
Fast access to spare parts with clear results.

Customer chat
Contextual support connected to sales actions.

Quotation
Streamlined flow to create and manage quotes.

Admin dashboard
Centralized view of system activity and key actions.

Settings
Manage system preferences, roles and operational rules.

UI design & Visual system

The visual system was designed to support speed-driven workflows, reduce cognitive load, and maintain clarity across complex operational tasks. Every UI decision prioritizes efficiency, consistency and confidence for daily users.

Speed over customization
Interfaces optimized for fast, repetitive tasks.

Design principles

Reduce cognitive load
Clear hierarchy, minimal distractions.

One task, one focus
Screens designed around a single primary action.

Clear system feedback
Visual states, confirmations and error prevention.

Visual system foundations

Colors & hierarchy
A neutral base with accent colors used to guide attention, reinforce actions and communicate system status.

Typography & readability
Typography choices focus on readability and information density, supporting long operational sessions.

The visual system foundations were designed to ensure clarity, consistency and scalability across the platform, supporting complex workflows while maintaining a clean and readable interface.

Components & UI patterns
A modular component system ensures consistency and scalability across the platform.

Key screens

Key screens highlight how the visual system and user flows come together to support fast, focused and efficient daily operations.

02 Product detail

Clear product information and equivalences to support confident decision-making.

Highlights
- Structured information layout
- Visual hierarchy for key data
- Secondary actions kept discreet

01 Product search & results

Designed for fast product discovery with clear filters, results and primary actions.

Highlights
- Clear filtering and sorting
- High-contrast results
- Primary actions always visible

Together, these screens demonstrate how clarity, consistency and speed guide the final user experience.

03 Quotation flow

A streamlined quotation experience focused on speed and accuracy.

Highlights
- Minimal steps
- Clear totals and feedback
- Error prevention through validation

04 Point of sale (POS)

Optimized for high-frequency transactions and fast checkout.

Highlights
- One primary action per step
- Clear payment states
- Reduced distractions

05 Customer support chat

A contextual support interface connected to sales and operational workflows.

Highlights
- Conversation history linked to customer data
- Quick actions to create requests or quotations
- Seamless transition from support to sales

06 Admin listings

Structured listings designed for fast scanning, filtering and bulk actions.

Highlights
- Clear table hierarchy and spacing
- Filters and search for large datasets
- Bulk actions and status indicators

Impact & Results

After implementation, the platform improved operational speed, reduced cognitive load, and unified sales, support and administration into a single workflow.

Teams were able to create quotations faster, navigate complex tasks with fewer errors, and move seamlessly from customer inquiries to completed sales.

The final solution enabled more efficient daily operations while providing a scalable foundation for future growth.